How DISC Can Tell You When to Email or Call
You’re constantly juggling emails, calls, and meetings. But have you ever wondered if you’re using the right channel for the person you’re reaching out to? The DISC model can help you make smarter choices, leading to smoother communication and stronger results with your team. Here’s how you can use DISC to decide when an email works-and when you should pick up the phone.
Why Your Communication Style Matters
Think about your last project update or team check-in. Did you dash off a quick email, or did you set up a call? The way you deliver your message can make or break how it’s received. DISC assessment helps you understand both your style and the styles of others, so you can tailor your approach. This is especially useful whether you’re leading a team, coaching a colleague, or collaborating across multiple departments.
- Emails are great for details, documentation, and giving people time to process.
- Calls are better for immediate feedback, complex ideas, or building relationships.
Tip: If you often travel between Evanston and spots like Skokie, Wilmette, Glenview, Oak Park, or Chicago, knowing your colleagues’ DISC profiles can save you time and make your check-ins more effective.
Breaking Down the DISC Styles for Communication
The DISC model sorts people into four main behavioral styles: D (Dominance), I (Influence), S (Steadiness), and C (Conscientiousness). Each style has preferences for how to communicate-and how they like to be communicated with.
- D Types prefer quick, direct communication. If you need a fast decision, a brief call or direct email works best.
- I Types are social and upbeat. They enjoy calls and personal connection, so pick up the phone when you can.
- S Types value consistency and clarity. An email gives them time to think, but a call is good for emotional check-ins.
- C Types want data and details. Emails are perfect when you need to send specifics or instructions.
Next step: When planning your next outreach, think about which DISC style you’re communicating with and choose the channel that matches their preference.
Everyday Scenarios: Email or Call?
You don’t have to guess. Here are some examples of when to use each channel, based on DISC insights:
- Project Updates: For D and C profiles, send a clear, concise email with bullet points. For I and S profiles, consider a quick call or a video check-in for a more personal touch.
- Feedback or Coaching: Calls are best for sensitive topics or when you want to show empathy (great for S types). For C types, follow up with an email summarizing the key points.
- Quick Questions: D and I types may prefer a call or instant message for speed. S and C types usually appreciate the written record of an email.
- Team Brainstorming: Kick things off with a call for I and S types to encourage participation. Share notes or a summary by email afterward for C types.
Tip: If you’re coordinating with partners as far as Glenview or Oak Park, a quick call can prevent misunderstandings, while a follow-up email ensures nothing gets lost in translation.
How to Spot Someone’s DISC Style
Not everyone will tell you their DISC profile upfront. But you can often spot clues in how they communicate:
- D: Short, to the point, wants results now.
- I: Friendly, chatty, likes stories and excitement.
- S: Calm, patient, often asks about your day.
- C: Detailed, asks a lot of questions, prefers facts.
Action step: Adjust your message and delivery based on these cues. You’ll see people respond better and your communication will feel less like a guessing game.
Putting DISC Into Practice on the Go
When you’re traveling between Evanston and nearby areas like Skokie, Wilmette, Glenview, Oak Park, or Chicago, your communication needs to be efficient and effective. Whether you’re in the office or on the road, use DISC as your guide:
- Review team members’ DISC profiles before reaching out.
- Plan your calls for when you have time between meetings or commutes.
- Follow up calls with emails to confirm action items, especially if you’re moving between locations.
Takeaway: Save yourself a few headaches by matching your outreach style to your colleagues’ DISC types. You’ll cut down on confusion and make the most of every interaction-whether you’re working in Evanston or connecting with partners across the region.