DISC Training in Delano, California

How DISC Can Help You Decide: Should You Send That Email or Make a Call?

If you’ve ever wondered whether to send a quick email or just pick up the phone, you’re not alone. Your choice can make or break a great conversation-especially when you consider different personality styles. DISC gives you a practical way to tailor your approach so your message lands just right, every time.

DISC Basics: Why It Matters for Your Communication

The DISC model breaks down personality into four main styles. Each style has its own communication preferences. When you understand these, you can connect faster, avoid misunderstandings, and build trust-at work and beyond.

• D (Dominance): Direct, confident, likes fast answers.
• I (Influence): Social, enthusiastic, values connection.
• S (Steadiness): Calm, dependable, prefers personal touch.
• C (Conscientiousness): Precise, thoughtful, likes details.

This isn’t just theory. It comes into play whether you’re discussing a new project, resolving a disagreement, or coaching your team. The right channel-email or phone-can make all the difference.

Takeaway: The DISC assessment helps you recognize your own style and adjust to others. This leads to smoother teamwork and fewer headaches.

Email or Phone? Use DISC to Match the Moment

Each style responds differently to digital and voice communication. Here’s how you can use DISC to make your message stick:

• Email works best when: You’re giving details, sharing instructions, or following up on specifics. C-types and D-types often prefer this for clarity and efficiency.
• Phone is better when: The issue is sensitive, there’s room for misunderstanding, or you need a quick decision. I-types and S-types value the personal touch and tone in a call.

Think about your goal. Are you updating someone on a deadline? Email gets it done. Are you introducing a new idea or handling a disagreement? The phone might save you a few back-and-forths.

Try this: Next time you need to communicate, consider the DISC style of your colleague or client. Are they all about the facts? Draft a clear, bullet-point email. Do they like to talk things through? Call them up and let the conversation flow.

Real-World Examples: DISC in Action with Email and Phone

Here are some situations you might run into, no matter if you’re in a busy office, a remote team, or managing a project from home:

• Project Updates: D-types want the key facts fast. Send a brief, to-the-point email. Don’t bury them in details.
• Team Feedback: S-types prefer to hear feedback in a conversation. A quick phone call shows respect and lets them ask questions.
• Brainstorming: I-types love a good chat. Call them to bounce ideas around, then follow up with a summary email.
• Process Checklists: C-types read carefully. Share detailed instructions or data over email so they can review it on their own time.

Tip: If you’re not sure of someone’s style, notice how they reach out to you. Do they usually call? Or are their emails detailed? Match their style and see how conversations improve.

Quick Guide: When to Switch from Email to Phone

Next step: Keep this guide handy. The next time you’re about to hit send on a tricky topic, ask yourself: Would a quick call help more?

Bringing DISC to Your Team

Whether you’re leading a crew at a local business or managing a team that travels between Delano, Bakersfield, Wasco, McFarland, Shafter, and Lamont, communication can get lost in translation. DISC training gives you a common language to spot and solve these issues.

• Use DISC to set team norms: When is email best? When do we call?
• Role play common scenarios in your next meeting. Practice choosing the right channel for each style.
• Encourage feedback about what works and what doesn’t. Tweak your approach as your team grows.

Tip: Try a DISC assessment at your next team workshop. You’ll walk away with real strategies for better conversations-whether you’re in the office, on the road, or dialing in from home.