When to Email and When to Call: Using DISC to Make Every Message Count
If you work or lead a team in Burleson-or travel for business to places like Arlington, Crowley, Cleburne, Fort Worth, or Mansfield-you know that communication styles can vary more than Texas weather. Sometimes, an email does the trick. Other times, picking up the phone is the smarter move. The DISC model of personality helps you figure out the best way to reach people, based on what motivates them and how they process information.
How DISC Personality Types Affect Your Communication Choices
Each of the four main DISC types has its own preferences when it comes to receiving information. Understanding these can help you avoid confusion, reduce delays, and keep projects moving smoothly-no matter if your coworkers are down the hall or miles away in another city.
- D (Dominance): Values speed, directness, and results. Appreciates short, clear messages and quick decisions.
- I (Influence): Enjoys personal connection and conversation. Responds well to energy, stories, and positivity.
- S (Steadiness): Prefers stability, thoughtful communication, and reassurance. Likes time to process and respond.
- C (Conscientiousness): Looks for accuracy, detail, and clarity. Values written instructions and time to analyze information.
Takeaway: Before you hit send or dial, ask yourself which DISC style your audience fits. Adjust your approach, and you’ll notice faster replies and fewer misunderstandings.
Email or Phone? Matching Your Message to Their Style
Choosing between an email or a phone call isn’t just about convenience. It’s about making sure your message lands the right way. Here’s how to decide:
| DISC Type | Email Works Best When… | Pick Up the Phone When… |
|---|---|---|
| D | You need to share quick facts, updates, or decisions. Keep it brief and focused. | You need an immediate answer, want to discuss big-picture ideas, or clear up misunderstandings fast. |
| I | You’re sending a fun update, group news, or want to schedule a meeting-keep it friendly. | You want to brainstorm, motivate, or celebrate wins. Personal connection means a lot to them. |
| S | You have detailed instructions or updates. Give them time to review and respond. | You’re making changes, delivering sensitive news, or need to build trust. A call shows you care. |
| C | You’re providing specs, requirements, or project notes. Written details help them work best. | You need to clarify complex info or answer technical questions on the spot. |
Tip: If you’re unsure, a quick email asking for their preference can save time and show respect for their style.
Practical Examples: Making DISC Work for You
Think about the last time you tried to set up a project review or resolve a sticky issue across your team. Maybe you were prepping for a big meeting in Fort Worth or sending updates to folks in Cleburne. Using DISC, you can tailor your approach like a local adjusting to a Texas summer-be ready for anything.
- Scheduling a team meeting: Email the agenda to your C and S types ahead of time. Call or chat in person with your I types to get them excited. For your D types, send a quick reminder and be ready to make decisions fast.
- Resolving a conflict: For S types, a calm phone call builds reassurance. For D types, a direct call clears things up quickly. For C types, follow up with an email summary. For I types, keep the conversation positive and solution-focused.
- Sharing project updates: Email works well for C and S types who want the details. I and D types may appreciate a quick call or hallway chat to keep things moving.
Action Step: Try matching your next message to each teammate’s DISC style and see how it changes the response time-and the tone.
Bringing It All Together for Better Teamwork
Whether your team is local to Burleson or spread across nearby cities like Arlington, Crowley, Cleburne, Fort Worth, and Mansfield, using DISC to guide your communication choices helps everyone stay on the same page. It’s not about overthinking every note or call-it’s about respecting how people tick.
- Before sending your next update, consider the DISC style of each person.
- Use email for details and documentation. Use the phone for clarity, connection, and quick decisions.
- Check in occasionally to see if your approach lines up with what your team prefers.
Next Step: If you’re curious how DISC training can help your team or leadership group communicate better-especially with folks in different Texas cities-consider a DISC assessment or workshop. You’ll build self-awareness and empathy that pays off every workday.