When to Email and When to Call: Using DISC for Better Communication
If you’re leading a team or working with colleagues in Sunnyvale, you know that clear communication can make or break your day. Whether you’re managing projects with folks in Campbell, catching up with coworkers in Cupertino, or checking in after a meeting in Santa Clara, choosing the right way to connect matters. The DISC model helps you decide when an email works best and when it’s time to pick up the phone-so your message lands every time.
Understanding the DISC Model for Communication
The DISC assessment breaks down personality styles into four groups. Each style has a preferred way to communicate. Here’s a quick rundown:
- D (Dominance): Direct, results-focused, wants info fast.
- I (Influence): Social, upbeat, enjoys personal connection.
- S (Steadiness): Thoughtful, patient, values clear and steady communication.
- C (Conscientiousness): Detail-oriented, values accuracy and logic.
Knowing your own style-and the styles of others-helps you choose the right channel to get your message across.
Try this: Think about your next important message. Who’s on the other end? Are they all about results, details, relationships, or routines?
When Email Works Best Based on DISC
Email is quick, organized, and gives people time to process. In tech-friendly places like Sunnyvale, it’s tempting to use email for everything-but it’s not always the answer. Here’s when email is your best friend:
- For C styles: They love details and time to think. If you’re explaining a process or sharing data, email gives them space to review everything carefully.
- For D styles: They want quick, bullet-pointed info. Send clear, direct emails that get to the point-no need for small talk.
- For busy schedules: If your teammates are in meetings all day from Mountain View to Milpitas, email lets them answer when it works for them.
- For documentation: If you need a paper trail, email is the way to go. It’s perfect for follow-ups and sharing important files.
Takeaway: Use email for details, data, and when a written record is helpful. Keep it short, clear, and easy for every DISC style to digest.
When a Phone Call Makes Sense with DISC
Sometimes, digital messages get lost in translation. A phone call-or even a quick video chat-can clear things up fast, especially when you’re working with teams from San Jose or Los Altos who value real-time connection. Here’s when to pick up the phone:
- For I styles: They thrive on personal connection. A call lets them hear your tone, ask questions, and feel involved.
- For S styles: They appreciate a gentle, supportive approach. Calls can help them feel valued, especially during changes or sensitive conversations.
- For D styles (when urgent): If it’s time-sensitive, D types want answers now. A quick call saves back-and-forth emails.
- For complex issues: When a topic is confusing or emotions are high, a call helps you work things out together.
Tip: If you’re not sure how someone prefers to communicate, ask! You’ll show respect for their style and save everyone time.
Putting DISC Communication into Practice
You don’t have to guess the best way to reach your team. If you travel often between Sunnyvale and nearby cities like Santa Clara or Campbell, try this:
- Before your next meeting, review the DISC profiles of your team.
- Match your message to their style-send emails to those who value details, call those who like to talk things through.
- After a project wraps up, ask for feedback about what worked. Did people feel informed and included?
Next step: Try using both email and phone for your next big announcement. Send a detailed email, then follow up with a quick call for questions or support. Notice how much smoother your communication feels.
Summary: Making DISC Work for You
In fast-paced areas like Sunnyvale, strong communication means fewer missteps and happier teams. When you use DISC to pick the right channel-email for clarity, calls for connection-you’ll see better teamwork from Cupertino to Milpitas, and beyond.
- Email works well for details, documentation, and busy schedules.
- Phone calls help when you need real-time feedback or to build relationships.
- Matching your method to each person’s DISC style saves time and builds trust.
Using DISC doesn’t need to be complicated. Start small, pay attention to what works, and adjust. You’ll see better results at work and in every area you connect with others.