Using DISC to Decide: Should You Send That Email or Make a Call?
If you work with teams or clients in and around Rialto, you know that getting your message across the right way can make your day a whole lot easier. Whether you’re connecting with colleagues in Fontana, heading to a meeting in San Bernardino, or managing a project with teammates from Riverside, Colton, or Bloomington, the way you communicate can set the tone for your whole team. DISC training gives you a clear roadmap for deciding when an email is enough-and when it’s time to reach for the phone.
DISC Styles: What They Tell You About Communication Choices
The DISC model helps you recognize the four main personality styles: D (Dominance), I (Influence), S (Steadiness), and C (Conscientiousness). Each style prefers a unique way of communicating. Knowing these preferences helps you avoid misunderstandings and build stronger relationships, whether you’re planning a team lunch at a local spot or kicking off a big project.
- D (Dominance): Likes direct, quick updates; prefers action over small talk.
- I (Influence): Enjoys personal connection; values energy and enthusiasm.
- S (Steadiness): Prefers thoughtful, clear communication; likes to feel secure and included.
- C (Conscientiousness): Needs details and time to process; values accuracy and structure.
Takeaway: The DISC assessment can help you figure out not just what to say-but how to say it for the best results.
When Email Is the Right Choice
It’s tempting to send a quick email and move on, especially if you’re working from a coffee shop in downtown Rialto or squeezing in work between site visits in Bloomington. For some DISC styles, email is perfect. Here’s when to use it:
- Sharing detailed information: C and S styles appreciate written details to review at their own pace.
- Sending instructions or project updates: Keeps things clear and trackable, especially for C styles.
- Following up on tasks: S styles like to know what’s next, and an email gives them time to prepare.
- Documenting agreements: Helpful for everyone, especially if you’re working with multiple teams across Riverside or San Bernardino.
Quick tip: If you need to share data or step-by-step instructions, or if your message isn’t urgent, email is your best friend.
When It’s Better to Pick Up the Phone
Sometimes, only a real conversation will do. If you’re on your way to Fontana or prepping for a meeting in Colton, consider calling when:
- You need a fast answer: D styles will appreciate your directness and speed.
- You’re discussing sensitive topics: S styles want to feel supported, and a call shows you care.
- You’re brainstorming or solving problems: I styles thrive on energy and collaboration that’s hard to get in email.
- You sense confusion or tension: A phone call helps clear things up before issues grow.
- You want to build rapport: Calls help you connect, especially if you don’t see each other much-like when you’re coordinating with teammates in Riverside or Bloomington.
Action step: If your gut says the message might be misunderstood, or if you need a real connection, go ahead and call.
Making DISC Work for Your Team-Everywhere You Go
Whether you’re leading a meeting off the 10 freeway, collaborating on a big project with a client in San Bernardino, or juggling schedules between Rialto and Riverside, tailoring your communication based on DISC can make your work easier. It’s all about being intentional-think about who you’re communicating with and how they process information.
- For quick updates to D styles, call with the highlights-don’t overload with details.
- For I styles, start your call with a bit of friendly chat before diving in.
- With S styles, use calls for check-ins and support; use email for follow-up details.
- For C styles, email works best for detailed questions, but call if you need to clarify complex points.
Pro tip: If you’re not sure about someone’s DISC style, ask how they prefer to communicate-most people appreciate the consideration.
Your Next Step: Try This Today
The next time you need to reach out-whether you’re in Rialto or heading to meet a client in Fontana-pause before you hit send. Think about the person’s DISC style. Could a quick call save you five emails? Would a detailed email help someone feel more confident about their role? Try matching your approach to their communication style for one week and watch how much smoother your teamwork becomes.
DISC training isn’t just theory-it’s a practical tool for building better relationships and getting more done, wherever your work takes you.