Email or Phone? How DISC Helps You Choose the Right Way to Communicate
If you’ve ever wondered why some conversations go smoothly on email while others get lost in translation, you’re not alone. The DISC model gives you a practical way to decide when to send an email and when it’s better to pick up the phone. Whether you’re working with teams in Diamond Bar or heading over to cities like Walnut, Pomona, Rowland Heights, West Covina, or Chino Hills, knowing how and when to switch up your communication style pays off-literally and figuratively.
Understanding DISC Communication Styles
Before deciding between email and phone, it helps to get a quick handle on the DISC personality styles:
- D (Dominance): Direct, quick, results-focused.
- I (Influence): Social, outgoing, likes personal connection.
- S (Steadiness): Calm, dependable, prefers steady pace.
- C (Conscientiousness): Analytical, detail-oriented, values accuracy.
Each style has different needs when it comes to communication. When you match your approach to the other person’s DISC profile, you’ll see fewer missed messages and get more done together.
Tip: Think about your colleagues, team, or clients. Can you spot their main DISC style? This quick step helps you decide how to reach out.
When DISC Says “Just Email”
There’s a time and place for email-especially for those who like to keep things efficient or need to review details. Here’s when email shines, especially if you’re dealing with team members who show strong D or C traits:
- Sharing detailed instructions or data
- Documenting decisions or agreements
- Following up on tasks with clear deadlines
- Communicating with people who prefer to process information at their own pace
People with a high C profile love clarity and accuracy; a well-structured email lets them review facts and respond thoughtfully. High D types also appreciate emails that are direct and to the point, so cut the extra fluff.
Action: Next time you’re sending data, instructions, or a decision, start with email. Keep it short, clear, and focused on results.
When DISC Says “Pick Up the Phone”
Some messages just can’t wait for an email reply, or they risk being misunderstood. If you’re working with I or S types-or you’re dealing with sensitive topics-calling is often your better bet. Use the phone when:
- You need to explain something complicated or nuanced
- You want to build or maintain a relationship
- Emotions are involved (good news, bad news, or anything in between)
- Decisions need to be made quickly with group input
- You notice communication is stalling or going in circles via email
Influence (I) types thrive on energy and connection. They feel heard and valued with a quick call. Steadiness (S) types like the reassurance and clarity of a direct conversation-especially if there’s a change coming or a problem to solve.
Action: If your gut says a message is too important for email, trust it. Dial the number and connect in real time.
How to Put DISC Into Practice-Wherever You Work
In Southern California, the workday moves fast. Maybe you’re leading a project in Diamond Bar, then heading to a client in Pomona, or working with a supplier in West Covina. Wherever you go-Walnut, Rowland Heights, or Chino Hills-use these DISC tips to get on the same page, faster:
- Match the method to the person. Notice how your team members or partners respond best. Adjust your approach for better results.
- Be clear about expectations. If you need a quick answer, say so upfront-whether it’s in the subject of your email or at the start of a call.
- Follow up. After a phone call, send a short recap email. This keeps everyone on track and supports those who like details.
Whether you’re managing a team across different offices or building new relationships with clients, these small adjustments can save hours of confusion.
Try this today: Think of your next three interactions. Decide-based on DISC-if email or phone fits best. Watch how much smoother things go.
Key Takeaways: Using DISC for Better Communication
- DISC gives you a proven way to decide when to email and when to call.
- Pay attention to each person’s style: D and C often like email, I and S prefer calls.
- Adjust your approach as you move between teams and locations-from Diamond Bar to the next city over.
Start using these DISC insights today, and you’ll see stronger teamwork, fewer misunderstandings, and better results-no matter where work takes you.