DISC Helps You Know When to Email and When to Call
If you work in or around Harrison, you know how fast-paced and diverse your professional world can be. Whether you’re heading to a meeting in White Plains or collaborating with a teammate from New Rochelle, strong communication is the oil that keeps everything moving smoothly. But have you ever wondered why a simple email can sometimes clear things up, while other times, a phone call is what really gets results? DISC gives you a practical way to decide.
How DISC Makes Communication Easier
DISC is a personality assessment that helps you understand your own communication style-and those of your colleagues. It breaks down behavior into four main types. Each type has clear preferences for how they like to connect, especially when it comes to email and phone. If you want fewer misunderstandings and more productive conversations, knowing these preferences is key.
- D (Dominance): Likes direct, brief messages
- I (Influence): Prefers energetic, personal interaction
- S (Steadiness): Values warm, steady communication
- C (Conscientiousness): Wants clear, detailed information
You can apply these insights whether you’re working with a new client in Yonkers, checking in with a vendor in Bronx, or coordinating a team project with folks from Scarsdale, Mount Vernon, or Port Chester.
Tip: Take a moment to consider which DISC type you might be dealing with before you hit “send” or pick up the phone.
When DISC Recommends Email
Email works best when you need to:
- Share detailed information or instructions
- Provide documentation
- Reach someone who prefers time to process
- Communicate with someone who values accuracy and privacy
For example, if you’re working with a C-style teammate, a well-organized email lets them review details on their own schedule. If you’re collaborating with a D-style leader, make your email brief and focused-get to the point and respect their time.
Takeaway: When your message is about facts, deadlines, or step-by-step instructions, email is your friend.
When DISC Suggests Picking Up the Phone
A phone call is better when you need to:
- Resolve misunderstandings quickly
- Build rapport or trust
- Discuss sensitive or emotional topics
- Motivate, encourage, or brainstorm
If you’re working with an I-style colleague, a call gives space for enthusiasm and immediate feedback. An S-style teammate may appreciate a personal touch, especially if you’re introducing change or giving support. Even a D or C can benefit from a quick call when decisions need to be made fast or if there’s confusion.
Tip: If your email chain gets long or feels tense, switch to a call. You’ll save time and clear things up faster.
Using DISC on the Move
If you’re traveling from Harrison to nearby spots like New Rochelle or Bronx for meetings, consider how DISC can help before you even step out the door. Do you need to send a detailed recap to your team after a face-to-face meeting? Or is a quick call on the Metro-North the best way to check in with your project partner in White Plains or Port Chester?
- If your colleague is always quick to pick up the phone, match their style when possible.
- If someone tends to reply with bullet points and clear action items, an email might be more effective.
- When you’re not sure, ask! “Would you rather talk this through or email about it?”
Takeaway: Adjusting your communication method-even when you’re on the move-shows respect for others’ preferences and helps your team get more done.
Your Next Step with DISC
Start by observing how your colleagues respond to different types of communication. Do they reply faster to emails or prefer a quick phone call? Use the DISC approach to match your message to their style. Over time, you’ll notice smoother teamwork and fewer communication hiccups-whether you’re at your desk in Harrison or catching up with clients from Yonkers, Bronx, Scarsdale, Mount Vernon, or Port Chester.
Try this today: Before your next message, pause and think: Is this better as an email, or would a call help us connect better? DISC makes the choice clear-and your workday easier.