When to Send an Email and When to Call: DISC Makes the Difference
Every day, you have to decide: Should you send that update as an email, or is it better to pick up the phone and talk it out? If you’ve ever wondered which is best for your team, DISC gives you a practical way to choose. Whether you’re running a meeting in Amarillo, checking in from Lubbock, or managing projects with folks in Canyon, Borger, Hereford, Dumas, or Pampa, understanding DISC can help you make the right call-literally and figuratively.
DISC and Your Communication Choices
The DISC model breaks down communication styles into four main personality types. Each type responds better to certain kinds of contact. If you fine-tune how you connect-by email or by phone-you’ll waste less time, get answers faster, and avoid confusion.
- D (Dominance): These folks like clear, direct updates. They want the bottom line fast.
- I (Influence): They’re social, enthusiastic, and love a good conversation. They usually prefer talking things out.
- S (Steadiness): They like routine and thoughtful communication. Comfort and personal connection matter to them.
- C (Conscientiousness): These people want details and time to process. They appreciate clear, well-structured information.
Tip: Before you reach out, ask yourself: Who am I talking to, and how do they like to get information?
When Email Works Best
Email isn’t just for the paper trail. It’s great for:
- Sharing detailed instructions or files
- Sending updates that need to be referenced later
- Communicating with someone who likes to think before responding
- Covering multiple points without interruption
If you’re working with someone who loves data and order (think of your C or S types), a well-organized email beats a phone call every time. It gives them space to review the information and respond thoughtfully. You’ll see this in teams used to steady routines-like those planning events across Amarillo and Lubbock, or project managers balancing schedules in Pampa or Borger.
Next step: Next time you need feedback on a report or want to share a process update, send an email. Keep it clear, and use bullet points to help the details stand out.
When to Pick Up the Phone
Sometimes, talking is just easier. Here’s when a call is the best move:
- You need a quick decision
- The topic is sensitive or could be misunderstood
- You’re brainstorming or building relationships
- The other person likes open conversation (your I or D types!)
If you’re reaching out to a leader who wants quick answers, or you’re collaborating with a teammate who’s full of energy and ideas, a phone call can save you hours of back-and-forth emails. You’ll notice this dynamic on sales teams or during planning calls for events that cover multiple locations like Canyon, Dumas, and Hereford.
Try this: The next time you sense a conversation could spiral into an endless email chain, just call. You’ll clear things up fast and build better rapport.
Blending DISC with Real-World Experience
DISC isn’t just theory. It works in real, busy offices and on teams that stretch from Amarillo to nearby towns. For example, if your crew in Borger prefers direct updates but your group in Hereford likes time to process, you can adapt. Send a summary email, then follow up with a phone call to answer questions. If you’re traveling between meetings in Dumas or checking in with a project lead in Canyon, you’ll know when to send a quick note and when to chat.
- Use email for the facts
- Use the phone for feelings or fast decisions
- Mix both for teams with different styles
Action for today: Think about your next three communications. Match your approach to the person’s DISC style. Notice how the response changes when you do!
Bring It All Together with DISC
Every leader, manager, or team member in Amarillo and surrounding areas like Lubbock, Canyon, Borger, Hereford, and Dumas deals with different personalities every day. When you use DISC to choose between email and phone, you get clearer answers and better results. The more you practice, the more natural it feels-and the more you’ll see teamwork, communication, and leadership improve across your organization.
Takeaway: The next time you’re about to hit “send” or dial a number, pause and consider: What’s their style? Is this better in writing, or do we need to talk it out? That’s how you put DISC into action-and make every conversation count.