How DISC Helps You Decide: Email or Phone Call?
In today’s fast-paced workplaces, knowing when to send an email versus when to pick up the phone can make a huge difference in your team’s results. DISC gives you a practical way to match your message to your audience, so you can reduce misunderstandings and connect more effectively-whether you’re leading in New York, collaborating with a team in Dallas, or managing projects in Los Angeles.
DISC in Everyday Communication
The DISC model sorts communication styles into four main types: D (Dominance), I (Influence), S (Steadiness), and C (Conscientiousness). Each style has a preferred way to share and receive information. If you know your coworkers’ DISC profiles-or your own-you’ll know when a quick email works and when a phone call is the better move.
- D types want direct, brief updates. They prefer quick decisions and clear action steps.
- I types thrive on enthusiasm and personal connection. They like to talk things through.
- S types value stability, clarity, and courtesy. They appreciate patience and a warm tone.
- C types seek accuracy and detail. They want time to process information before responding.
Takeaway: Knowing your colleague’s DISC style helps you avoid confusion and build stronger relationships.
When Email Is the Way to Go
Sometimes, a well-written email is exactly what’s needed. Here’s when DISC says you should hit “send”:
- For C types: Email lets you share detailed information and gives them room to think before answering. If you’re in a city that loves precision, like Boston, this approach feels right at home.
- For D types: Use email for bullet-pointed summaries, action steps, and quick updates. Skip the pleasantries and stick to the essentials.
- For S types: Send emails for routine updates or to give plenty of notice about changes. Keep your tone steady and kind.
- For teams that need a record: Email is perfect for tracking decisions and sharing files, especially if you’re working across locations like Miami and Houston.
Tip: Before sending, ask yourself, “Would this person appreciate time to review the details, or do they need a rapid-fire answer?”
When Picking Up the Phone Works Best
Some conversations need the personal touch. DISC shows you when a call makes the most sense:
- For I types: Calls bring energy and connection-think of the social buzz you’d find in Chicago’s lively neighborhoods. Voice lets you read tone and build rapport fast.
- For D types: If you need a quick decision or want to resolve something right away, a phone call is more effective than another email thread.
- For S types: Use calls when the topic is sensitive or when you’re making a change that could affect their routine. Hearing your voice can ease concerns.
- For urgent issues: When time matters, a call brings everyone on the same page quickly, no matter the city.
Tip: When in doubt, ask: “Would a quick call save time or prevent confusion here?”
Making It Work: Mixing Email and Phone with DISC
Most real-world communication needs a mix of both. A great way to apply DISC is to match your message to the person and the purpose. Here’s how you can use both tools together:
- Start with a call for big-picture ideas, then follow up with an email for details or next steps.
- Email to confirm what was discussed on the phone, especially when working with detailed C types or process-loving teams in places like Dallas.
- Check in by phone if an email thread is going off track or feelings seem tense.
Action Step: Try combining both methods this week. Notice how people respond and refine your approach using DISC insights.
DISC Tips for U.S. Teams on the Move
If you’re traveling to meet colleagues-maybe a quick hop to Atlanta or a cross-country trip to Los Angeles-DISC can help you adjust your style on the fly. Regional differences can influence how people like to connect, but DISC gives you a reliable framework, no matter where you are.
- When in doubt, ask your counterpart how they prefer to communicate.
- Use DISC as a neutral way to discuss preferences and avoid misunderstandings.
Next Step: Before your next meeting in a new city, review your team’s DISC profiles and plan how you’ll reach out-by email, phone, or both.
Put DISC to Work Right Away
Whether you’re leading a project, managing a team, or connecting with clients across different cities, DISC helps you communicate smarter. By choosing email or phone based on DISC, you’ll see fewer missed messages and stronger relationships-right away. Try it out today and see how your conversations improve.